Sparky Life

What is Junk-A-Haulics?

February 01, 2024 Lia Lamela Season 2 Episode 58
Sparky Life
What is Junk-A-Haulics?
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Show Notes Transcript

In this episode of the Sparky Life podcast, host Lia Lamela speaks to Jeff Naeem, the owner of a New Jersey-based junk removal company. Jeff shares his journey from working in financial services to starting his own business in the skilled trades. He discusses the challenges of obtaining a license in New Jersey, the day-to-day operations of his company, and the importance of treating employees well to ensure high-quality service. He also shares unique and wild situations he's encountered, particularly with a hoarder cleanout. 

Jeff Naeem is the owner of Junk-A-Haulics. He has been running the business for over a decade and one of his favorite things about it is how there is always an exciting new story or interesting discovery that his team encounters. 

Are you ready to dive into the nitty-gritty of junk removal and entrepreneurial grit? Tune in to the Sparky Life podcast!


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Speaker 1 (00:00:00) - It was a little shocking for me, though, because I was like, hold on. Instead of just being a little gross, you would rather my employees, who are mostly in their 20s, you know, young guys, you're just like, hey, just go grab those guns and just hand them to me. Just these illegal guns or whatever. Yeah, yeah, we trust you.

Speaker 2 (00:00:19) - Welcome to the Sparky Life podcast. I'm your host, Lia Lamela, and here we create the spark in our lives. Join me on this electrical journey where I highlight skilled trade tales and construction career opportunities with those I've met along the way. Thank you for joining. For trade tales continued. Hello, hello! In today's episode we are joined by Jeff Naeem. He is the owner of Junk-A-Haulics, a new Jersey based junk removal company. He has been running the business for over a decade, and today Jeff shares his favorite thing about his industry. There is always an exciting news story or interesting discovery his team encounters.

Speaker 2 (00:01:10) - He discusses how he stepped into the skilled trades world and his love for networking and connecting with fellow entrepreneurs, as well as the inside scoop within the junk removal industry. So welcome with me, Jeff Naeem. Hey, Jeff, how are you? Good, good. How are you?

Speaker 1 (00:01:32) - Good, good. Nice to finally meet you.

Speaker 2 (00:01:34) - Yes. You too, you too. And it's awesome that I finally get a chance to get a full insight into your story, because I just. I feel like I just know the tip of the iceberg. Start off by telling us your background in skilled trades and where you grew up, and just kind of give me some backbone here.

Speaker 1 (00:01:58) - Yeah, so I'm from northern new Jersey. I, uh, I actually did not, you know, kind of grow up working in the, in the trades. I was originally a totally different direction where I, I was actually working in financial services. Uh, you can believe it. Yeah. Completely different.

Speaker 2 (00:02:15) - Totally different.

Speaker 1 (00:02:16) - Yeah, yeah. And, um, yeah. And I did it for a little bit, and, uh, I just found it very kind of soul crushing, and I didn't really. Yeah, it just really, really wasn't for me. I wanted to do something a little more hands on, a little more creative. Something where I could kind of figure out just different, you know, options for how to approach a problem a little more dynamic like that. So how it originally happened is a buddy of mine, uh, suggested starting a junk removal company. And I said initially I was like, that's, you know, that's I don't even know that's a real thing, frankly. And I pushed back a little bit. I was like, really? Like, that's a real thing. He's like, I swear. And then I just started learning about it and I, I just thought it was like such a cool idea. And, um, and then. Yeah, so I left my job about, you know, six months later and, um, yeah, just kind of took it from there.

Speaker 2 (00:03:06) - That's awesome. So did you start the business with him? Are you guys partners?

Speaker 1 (00:03:11) - Yeah. So that's, uh, an interesting story. Uh, initially we we did we did start off as partners, but that actually dissolved pretty quickly, even though he was the one who suggested the idea to me, which is like, you know, pretty funny. But yeah, he wound up just being, you know, it just wasn't it just wasn't for him. Yeah, but but I loved it. And so, uh, so I was all about it. And unfortunately, as you may or may not know, in the state of new Jersey, it's extremely hard to actually get. Well, it's hard to do anything sometimes. They're not they're not the most business friendly state. Right. And so correct. So it took a year and a half to get a license to do what I do. Wow. Yeah. Mhm. So it was a process I know I know that was part of why my partner left is when he heard that he was like that's insane.

Speaker 1 (00:03:57) - I'm like I'm out kind of thing. Uh well it was the blessing.

Speaker 2 (00:04:01) - The universe brought him into your life so that this would spark the idea. Right. So, you know, he played an integral role there. And then he knew that he didn't have the chutzpah. He didn't have the what it takes to run a business. And he did you a solid by just stepping out and removing himself so that you could take hold and really move forward.

Speaker 1 (00:04:23) - Yeah, exactly. Yeah, that's that's exactly what happened once I got all the ducks in a row, I, um, I did all that, you know, it was it was a huge pain waiting, but eventually came through. And then. Yeah, then I officially kind of, like, relaunched about like a year and a half later on my own about, uh, September 2013. So it's been about it's been about ten years at this point now.

Speaker 2 (00:04:41) - Congratulations. That's awesome. Ten years. That's a huge milestone. Most businesses do not last ten years.

Speaker 2 (00:04:49) - That's amazing. Amazing. You should be very proud. Thank you I am so tell us about what it exactly is. That you do.

Speaker 1 (00:05:00) - Yeah. So basically, so we're a full service junk removal company. The concept of junk removal is not a totally new thing. It has been around for, you know, forever technically, because, you know, if someone, you know, someone got rid of the stuff, right? Uh.

Speaker 2 (00:05:14) - Right.

Speaker 1 (00:05:15) - So it's not it's not new, but, uh, but what inspired me to get into the business was that I saw that there was an opportunity with A18 hundred, got junk. Who's kind of the the first one to take this and make it a franchise concept, something that's really scalable. And that was exciting to me to to see how that was, uh, to see the opportunity there because I thought, you know, like, how cool would it be to be able to see this business, you know, all around, all around the country, which is, you know, it's my it's my ultimate goal.

Speaker 1 (00:05:46) - Primarily we have, um, first location, second locations, kind of, uh, is we just open a small satellite and then we're going to kind of build that one up to. To answer your original question, though, the kind of nuts and bolts of it, though, it's it's pretty straightforward. People, you know, point to whatever they want removed and then we just haul it away from there. Uh, but some other things involved in that is really about and when why this is different than, you know, olden times is this is the service element. It really it really comes down to, hey, these guys, these guys can be scary. They're going to be rummaging through my medicine cabinet or are they going to be, you know, you know, the whole thing. And so the guys are clean cut uniform background check, all that good stuff to kind of make people feel safe. And then and then we do like a ton of training. One of the biggest things I find with people being happy in the service business is just it's just treating them really well, because I found that if I treat my employees really well, you know, it's a I scratch my back, you scratch, you know, your back kind of thing.

Speaker 1 (00:06:43) - And it just kind of it just kind of it just kind of works out. But that's easier said than done. I don't know if you've talked to other businesses who maybe have struggled with that, but it's not the easiest thing.

Speaker 2 (00:06:53) - No, it's never the easiest thing. People are what's going to bring you your largest profit, right. And they're also your largest struggle, biggest challenge. Wow. Yeah. But it's wonderful to hear that, you know, the value of treating your employees well and how when you find good workers, people who are invested in what they're doing, and if you treat them as a valued member of the team, that you're going to get that in tenfold back.

Speaker 1 (00:07:27) - I really couldn't agree more. I live by the mantra of, uh, of, uh, I got your back. That's one of it. We have like a number of core values, and that's like one of our top core values is I got your back because I find that if I make it very clear and there's a number of, like, things that I do to show them that I have their back, the most basic one is just taking a genuine interest in them and just just carving out the time to just like, you know, what's going on, how you been, and just just talking to them like a, like a person.

Speaker 1 (00:07:52) - Because that's something that's not always, you know, there sometimes it's a more formal relationship and I find then, you know, it creates this the refer you refer to the owner's, you know, as boss or boss man. And uh, you know, sometimes that can be affectionate, but other times it's like, it's not great. It's like you're over here, we're over here kind of thing, and it doesn't really work out as well.

Speaker 2 (00:08:12) - Right? Right. Now give me a scenario of when I would call you.

Speaker 1 (00:08:18) - So the biggest thing is, uh, when we have clean outs. So anytime there's any unwanted items. So that could just be one item. So that could just be like that old tube TV sitting in your basement for ten years that hasn't been used. You know, that could be those paint cans that you don't know what wall they go to anymore. Right? You know, we all have those piles, stuff like that. So yeah, little knickknacks or something. Right? So it could just be 1 or 2 items or something like that, but then up to a big clean house and that's when we're doing like full house.

Speaker 1 (00:08:48) - So that's when you're thinking like on the opposite side of the spectrum, it's not just a few things, it's everything. So it's like it's it could be a hoarder situation. So we see those and uh, obviously, you know, there's plenty to talk about there, but you know, or it could just be selling right in the middle where it's more something along the lines of like, hey, I just want to see my, you know, see what? My garage floor. Look, I just want to park the car in the garage. You want basement floor? Looks like. Or something like that.

Speaker 2 (00:09:13) - Got it, got it. Okay, that is some great examples. And I mean this is labor driven job. So what are some nuances about this type of work that many people would never know?

Speaker 1 (00:09:28) - Uh good question. So, I mean, I'd say some of the biggest things are going to be as far as the actual lifting goes, this is one thing that people are always shocked by and is like is our guys are not necessarily linebackers.

Speaker 2 (00:09:43) - Well, you look like a linebacker, okay? You look like a big, strong guy. And you're right. Immediately I'm in a visioning like six foot £280 like, oh.

Speaker 1 (00:09:55) - Exactly, exactly. I mean, that's I mean, that's what a lot of people expect, but. But our guys range from, you know, there are you know, there are some bigger, stronger guys, but there's plenty of people who are not like that at all. And and I mean, like we have a couple guys, you know, they're not big at all. They're almost on the smaller end, frankly. And, and we've had customers who actually, you know, especially for like, you know, like on the lower end of that, be like, you're going to do this. Like I.

Speaker 2 (00:10:19) - Was shocked.

Speaker 1 (00:10:20) - They're shocked or they're like alarmed or like there's there's like no way. And then they always immediately show like show them up right away. Because it's not about strength or size necessarily. Not that it helps.

Speaker 1 (00:10:31) - It can help, don't get me wrong. But like but that's not the whole that's not that's not the whole game. A lot of it comes down to technique.

Speaker 2 (00:10:38) - Um.

Speaker 1 (00:10:38) - Doing the right form. And also, yeah, I mean, just the way people maneuver pieces like, you know, let's say you're taking a couch down like a tight set of stairs, for example. There's a lot of times when in order to get it down, like I say, a twisting staircase or something, you know, that cuts can be vertical. You know, it's not the normal way when you think about moving. It's moved, right?

Speaker 2 (00:10:56) - Wow, I love that because being female in the skilled trades, I get that a lot. Many women get that a lot. So I love that it's physics, right? It's using your mind. And that's the biggest part of being able to stronghold maneuver heavy things. And like you said of course strength helps. But at the end of the day, even somebody who's like five, £540 can move something as heavy or as big as somebody who's six foot two, 80.

Speaker 2 (00:11:34) - So that's cool. What else do you think is in the back of the mind that somebody would never think of regarding this career path?

Speaker 1 (00:11:44) - Other interesting things I would say would be when customers are very surprised when they see how fast. A lot of times we're able to get things done, because a lot of times people will be coming by and they'll think about how long it would take them to do it, and so they'll be like, oh, this is going to take you X amount of time. It's never really accurate though, because there's so many like little efficiencies about doing things in in certain ways that, you know, speed things up. We use a lot of contractor bags, you know, for example, for things for just like really, you know, really quick sorting and that and there's just like, you know, kind of like little things like that, that just really kind of speed up the time. The other thing that a lot of people are surprised about is, uh, is volume is people's space.

Speaker 1 (00:12:30) - You know, spatial reasoning is, uh, that's uh, yeah. I mean, I mean, it's a skill. It's a skill. It is like any other one.

Speaker 2 (00:12:38) - That's so cool. That's so cool. Okay, so what is one of the wildest situations you found yourself in doing this particular career?

Speaker 1 (00:12:51) - Well, I mean, how much time do you have? Uh.

Speaker 2 (00:12:54) - What's the first one that comes to mind? The something that just pops in, you're like, oh, okay. Yeah.

Speaker 1 (00:13:01) - Uh, so I'll start with hoarders. So and I mean, you know, and that's already such a, such a huge category as it is. But there have, there have been I mean, we see just so many characters, like of all walks of life, you know, that's the thing. It's not like we deal with the narrow, you know, demographic. It's it's so all over the place. So. So we see them all. So typically when we work with hoarders, we work with someone else besides the hoarder, because the hoarder themselves usually just does not like they cannot, you know, for psychological reasons.

Speaker 1 (00:13:33) - Let it go. It's just not it's not going to happen. I know in the show, a lot of times there's someone kind of with them doing it.

Speaker 2 (00:13:40) - Right, some kind of counselor or. Yeah.

Speaker 1 (00:13:43) - Yeah, exactly. But that's thankfully we don't have to see that because it's, uh, as entertaining as it is on TV in person. It's a nightmare because they. Yeah, because our job is to remove the things. Their job is to let as little things leave as possible. So, but so a lot of times when we go into the homes, they're no longer there basically. And so but as far as the situation when we go in, it's pretty much a lot like what you've seen. Sometimes we'll see stacks of newspaper kind of towering over the top. Um, some of the craziest things I've seen there was this one kitchen I'll never forget that had like the, you know, the takeout counters with the different like, sections, uh, the styrofoam. Yeah, right. I remember it was one kitchen.

Speaker 1 (00:14:23) - They had, like, stacks up to almost up to the ceiling off the counter of stuff. Wow. Which is pretty icky. Yeah. To say the least. There was this one couch that, um, uh, we were told there was a couch. Yeah.

Speaker 2 (00:14:41) - We were told there was a couch.

Speaker 1 (00:14:43) - Oh, there's a couch. You can see the couch. There was a thin little strip on the top of the couch. That was the only way that I could that I know as a couch. No other way to tell.

Speaker 2 (00:14:53) - Yeah. Do you guys have to sometimes wear hazmat stuff? I mean, some of those situations are. Etch with sanitary.

Speaker 1 (00:15:03) - Yeah. I mean, yeah, I remember the first time where it was just like, this was just too gross to do it. I, um, I so I remember I did, I did the estimate and this is a good one. So we did this house and, uh, so I did the estimate and I'm with the, with the company who I was working with at the time.

Speaker 1 (00:15:20) - They were like, okay. Yeah, it's just go in the house. Yeah. It's everything. I was like.

Speaker 2 (00:15:25) - It's the whole thing. Just.

Speaker 1 (00:15:27) - I was like, you're not going to everything, the whole thing. You're not. You're not going to show me. And she's oh gosh, you know. So yeah. Yeah. She's going in there. You're going in there. I'm not going in there. And I was like, oh, give me a break. Come on. How bad could it be? Right. Uh, it was bad. Yeah, it was bad. Yeah, it was really bad.

Speaker 2 (00:15:46) - Did you go in in or did you stick your head in? You're like, yep. No.

Speaker 1 (00:15:51) - I mean, I mean, I, I was hired to do a job, so I went in. Wow. But yeah, it was scary. And yeah, it was, it was so sketchy. That's to say the least. I went in from there and, you know, at one point I'm, you know, I'm using a flashlight, you know, just just to get through here.

Speaker 1 (00:16:05) - Yeah. I don't know quite how far to, uh, to take the story, but, um, if you really want to know all the way. Challenge accepted. Uh, so, so basically. So I look on these stairs and I'm like, hey, what's up? There's, like, a thin layer of dirt on the stairs. And, uh, she's like, that's not dirt.

Speaker 2 (00:16:29) - Oh, oh, oh, yeah.

Speaker 1 (00:16:32) - It was like dry, like a like a dusting of something. And it's like, what the hell is that? No, not dirt, not dirt. I'll let you use your imaginations from there. I know what you're thinking.

Speaker 2 (00:16:41) - Human excrement. Is that. Is that where it's all over a thin layer, just like.

Speaker 1 (00:16:47) - Like caked on the stairs? Yeah. Walking to the. Walking to the bedroom. And let's just put it this way. There was one bathroom that was no longer in use, uh, for obvious reasons. And then then and then in the master suite, there was another bathroom that was no longer in use for same reasons.

Speaker 1 (00:17:01) - And then it was a bucket.

Speaker 3 (00:17:02) - Yeah, there was a bucket.

Speaker 1 (00:17:05) - And, you know, the worst part is the bucket was the bucket was full two.

Speaker 2 (00:17:09) - Oh.

Speaker 4 (00:17:12) - Are you.

Speaker 2 (00:17:13) - Okay?

Speaker 1 (00:17:14) - So that was the grossest one. That was uh, that was the grossest. Um, but actually something funny happened on that job too, though. They found seven guns in that same in that very same house.

Speaker 2 (00:17:26) - Seven guns.

Speaker 1 (00:17:28) - Not like a case or anything. Like just scattered. Like. Just like on the laying around. Yeah. Laying around. So we, you know, followed protocol on this is you called law enforcement, right?

Speaker 3 (00:17:39) - Of course.

Speaker 1 (00:17:40) - So we get the police over there and, uh, they would not go in the house either.

Speaker 2 (00:17:49) - So you're the. You guys are the only brave enough ones to be like, all right, we're going in. We're doing what needs to be done. Even the police are like, nah, we'll leave the guns in there.

Speaker 1 (00:18:01) - Yeah. It was a little shocking for me, though, because I was like, hold on.

Speaker 1 (00:18:04) - Instead of just being a little gross, you would rather my employees, who are mostly in their 20s, you know, young guys, you're just like, hey, just go grab those guns and just hand them to me. Just these illegal guns or whatever, right? Yeah, yeah. We just.

Speaker 3 (00:18:19) - Who knows where it's.

Speaker 2 (00:18:20) - From or what, why it's there.

Speaker 3 (00:18:22) - Or.

Speaker 2 (00:18:23) - Okay. Mhm. Yeah. Wow. Mhm. I wish I could say that I'm surprised about that but kind of not.

Speaker 3 (00:18:33) - Kind of not.

Speaker 2 (00:18:35) - I'm just popping in to let you know we have exciting things coming in 2024. If you like what you hear please subscribe, follow like and share. Doing so really helps us reach more listeners like you. Now let's get back to the show. Okay, so what type of personality would be great for this type of career path?

Speaker 1 (00:19:04) - Great question. So I do think about this a decent amount. And over the years I've kind of learned really what it comes down to is people who can't sit still.

Speaker 2 (00:19:12) - Oh nice.

Speaker 1 (00:19:14) - It's a really good one for them because they will really like this because it's a fast paced job. It's not something where you're just kind of sitting around like my guys. Unlike other industries, if they're told they have to just wait or hang out, they go crazy. They like, they're like.

Speaker 3 (00:19:28) - Give me, give me work to do, please.

Speaker 1 (00:19:31) - What do we have to do? I need to work like I know with my good guys and people who are actually with me. That's way more of a complaint. Then there's too much work. They're like, don't keep going. They don't have to sit still. Uh, yeah. So that's one. Number two is working with their hands. And obviously that's going to be like a lot of things in the trade. A lot of people, they find it very satisfying going to are happy here and have been for a while. They find it satisfying just seeing what happens after you clear everything out. You know, you see a garage and it's packed of crap and then, you know, and then all of a sudden they're, you know, you're sweeping it out and then, you know, and they're like, oh, I'm parking my car in this thing.

Speaker 1 (00:20:05) - They're so happy, you know, they're just like, so happy and grateful sometimes because they just see this, like the transformation and the satisfaction you get of creating or clearing something like that. Creating a clear space is unique and nice for them. I think they I think they like that.

Speaker 3 (00:20:19) - Yeah. You get to.

Speaker 2 (00:20:20) - See the fruits of your labor. You really get to see from the beginning to end the project and the results of that. And I'm sure the customers are very, very appreciative. So making somebody feel good and excited to have their new clean space, it's a heavy weight. You're actually lifting off of their shoulders.

Speaker 1 (00:20:42) - Exactly, exactly. And I'd say the third thing is probably they like the physicality of the job. You know, they kind of view it almost as like working out like a, like a chance to kind of get in shape. And it's true because like, yeah, you do get, you know, you can get in really, really good shape doing it. That's actually part of how we also like market, the market the job to, you know, kind of skip the gym, come be a hauler, you know, haul this and get money, get, you know, get, get paid for haul.

Speaker 3 (00:21:06) - And basically there you go.

Speaker 2 (00:21:08) - Better than a gym membership I like it.

Speaker 3 (00:21:10) - Exactly.

Speaker 1 (00:21:11) - That's the idea.

Speaker 3 (00:21:11) - Mhm.

Speaker 2 (00:21:12) - You're very successful. To be in business for a decade is a big deal. What tool is in your tool belt. What's something that you've carried with you along this way that has helped you been so successful?

Speaker 1 (00:21:27) - There's a lot I could say, but if I had to, if I had to say the first one that comes to mind, I would say ability to do a lot of experiments, a lot of testing and measuring and constantly being able to evaluate, learn from the failures and see, okay, that worked. That didn't work. It's inevitable that you're going to repeat some of those same, you know, like some of the smaller mistakes, you know, might keep happening because but like it's eventually you need to be like, okay, we've done this this many times. It seems that there is a pattern. Now that it's happened a few times, it seems like this is a pattern.

Speaker 1 (00:22:06) - Okay, that's not good. So what can we do to change this? And so I have like a week like now I have like you know a management team. We had a meeting just earlier today and we just talked like hey this is happening. How do we make it not happen anymore? What systems, policies, procedures can we put in place. And so systematizing everything has really been one of the biggest ways to do that. Because if it's a repeatable process then we know, hey where is the breakdown? You know, and it's iterating. I mean, it's all about iteration. I mean, so it'll be one step where it's like, okay, we came up with these five steps, but it might not be working. But that doesn't mean that the whole process start out. It might be step three. Maybe like there's a failure point right there. Right. Like where's the point? Where it is. And then it's like, okay, now what about that is causing that problem? And then you got experiment again.

Speaker 1 (00:22:53) - What's this now and again and again and then like until you keep doing it. And that's one of the biggest things that I was surprised about when I started as first started building processes a number of years ago. I was just saying, all right, stand up. Forget it. Cool. We did it. We're all set. Process is done about that. Yeah.

Speaker 2 (00:23:10) - You learned that that is not exactly what builds success. So it's constantly assessing, growing and pivoting. You are analyzing what works, what doesn't work and always looking to improve.

Speaker 1 (00:23:26) - Yeah continue improvements is definitely huge.

Speaker 2 (00:23:28) - Yeah that's awesome. Oh my gosh Jeffrey this is absolutely wonderful. Where can people find you.

Speaker 1 (00:23:36) - Yes. So um we our website is junk alcoholics.com junk a letter h a u l took a Horlicks.

Speaker 3 (00:23:44) - Love fun I love it, I love it.

Speaker 1 (00:23:49) - Last three letters ics. Com and also junk on Instagram, Facebook and so forth.

Speaker 2 (00:23:55) - Okay, can people reach out to you directly?

Speaker 1 (00:23:58) - Absolutely. Yeah, they can of course reach out directly anytime.

Speaker 2 (00:24:03) - Do you have email address that they could contact you on?

Speaker 1 (00:24:06) - It's very long. It's but I will say it that said Jeff Scott last name name and a e m at junk com Jeff name.

Speaker 2 (00:24:15) - Okay, I will put that in the show notes below. So anyone who is interested in reaching out to Jeff regarding this type of business employment, or you need some shit taken out, he's here to help you. Ah, it was a pleasure having you on the Sparky life. Jeff, thank you so much for being here.

Speaker 1 (00:24:36) - Thanks for having me. So nice meeting you.

Speaker 2 (00:24:38) - Thank you for joining us. If you felt a spark in today's episode, I invite you to write a review.

Speaker 5 (00:24:44) - I'd love to hear what lit you up. Take what resonates with you, and if you'd like to hear more of the spark your life, please subscribe, like, follow and share. Until next time, create the sparks in your life.

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